Extracting insights from Google Play reviews
Python
Topic Modeling
NLP
LLM
Visualization
Streamlit
Project Goal:
Customers leave thousands of reviews on banking apps each month. While full of useful feedback, they vary in length and tone (sometimes with a touch of anxiety 😊), making analysis challenging. This project uses Google Play reviews of UK bank apps to extract insights and highlight strengths, weaknesses, and real-time issues affecting customer experience.
Key Features:
- Scraped 800k+ reviews from Google Play.
- Topic modeling to identify strenghts and weaknesses.
- Filtered search reviews feature to read real-life examples.
- AI Assistant for human-like insights.